{"id":847,"date":"2026-10-07T20:39:12","date_gmt":"2026-10-07T19:39:12","guid":{"rendered":"https:\/\/www.mrpaulclarke.co.uk\/?page_id=847"},"modified":"2026-10-07T20:39:12","modified_gmt":"2026-10-07T19:39:12","slug":"support","status":"publish","type":"page","link":"https:\/\/www.mrpaulclarke.co.uk\/?page_id=847","title":{"rendered":"Support"},"content":{"rendered":"
\n
\n CUSTOMER SUPPORT<\/span><\/p>\n

Need some help?<\/h1>\n

\n If you’re an existing customer and need technical assistance,
\n the Paul Clarke IT Consultancy Customer Support Portal is the
\n quickest way to get in touch.\n <\/p>\n

\n You can raise a new support request, provide details of the problem,
\n attach screenshots or files, and keep track of your existing tickets
\n from one secure location.\n <\/p>\n


\n Open Customer Support Portal
\n <\/a><\/p>\n

\n The Customer Support Portal will open in a new tab.\n <\/p>\n<\/section>\n

\n
\n
\uff0b<\/div>\n

Raise a Support Request<\/h2>\n

\n Tell me what’s gone wrong and provide the information I need
\n to start investigating the problem.\n <\/p>\n<\/p><\/div>\n

\n
\u2713<\/div>\n

Track Your Ticket<\/h2>\n

\n Check the current status of your support request and see
\n updates as your issue is investigated.\n <\/p>\n<\/p><\/div>\n

\n
↗<\/div>\n

Keep Everything Together<\/h2>\n

\n Add further information, screenshots and replies directly
\n to your ticket so the complete support history stays together.\n <\/p>\n<\/p><\/div>\n<\/section>\n

\n
\n

HOW IT WORKS<\/span><\/p>\n

Getting support is simple<\/h2>\n
\n
\n 1<\/span><\/p>\n
\n Visit the Support Portal<\/strong><\/p>\n

Sign in to your account or access an existing support ticket.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n 2<\/span><\/p>\n
\n Tell me what’s happening<\/strong><\/p>\n

\n Describe the problem and include any useful error messages,
\n screenshots or other information.\n <\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n 3<\/span><\/p>\n
\n I’ll take it from there<\/strong><\/p>\n

\n I’ll review your request and you’ll receive email notifications
\n as your ticket is updated.\n <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n

\n
🔒<\/div>\n
\n

Your information matters<\/h2>\n

\n Information submitted through the Customer Support Portal is used
\n to provide technical support and is handled in accordance with the
\n Paul Clarke IT Consultancy Privacy Policy.\n <\/p>\n

\n Please never include passwords, MFA codes, recovery codes or other
\n authentication credentials in a support ticket.\n <\/p>\n<\/p><\/div>\n<\/section>\n

\n

READY WHEN YOU ARE<\/span><\/p>\n

Let’s get your problem sorted.<\/h2>\n

\n Head over to the Customer Support Portal to raise a new request
\n or check an existing ticket.\n <\/p>\n


\n Go to Customer Support
\n <\/a><\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

CUSTOMER SUPPORT Need some help? If you’re an existing customer and need technical assistance, the Paul Clarke IT Consultancy Customer Support Portal is the quickest way to get in touch. You can raise a new support request, provide details of the problem, attach screenshots or files, and keep track of your existing tickets from one…
Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-847","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mrpaulclarke.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mrpaulclarke.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mrpaulclarke.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mrpaulclarke.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mrpaulclarke.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=847"}],"version-history":[{"count":1,"href":"https:\/\/www.mrpaulclarke.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/847\/revisions"}],"predecessor-version":[{"id":848,"href":"https:\/\/www.mrpaulclarke.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/847\/revisions\/848"}],"wp:attachment":[{"href":"https:\/\/www.mrpaulclarke.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}