I’m an IT Infrastructure Engineer with many years of hands-on experience supporting, troubleshooting, designing and migrating business IT systems<\/strong>.<\/p>\r\n\r\n\r\n\r\n My experience stretches from desktop support and networking through to Windows Server, Microsoft 365, cloud infrastructure, virtualisation, cyber security and disaster recovery.<\/p>\r\n\r\n\r\n\r\n But the part of IT I’ve always enjoyed most is simple:<\/p>\r\n\r\n\r\n\r\n Solving problems.<\/strong><\/p><\/blockquote>\r\n\r\n\r\n\r\n Sometimes that’s designing a completely new solution. Sometimes it’s migrating hundreds of users to a new platform.<\/p>\r\n\r\n\r\n\r\n And sometimes it’s discovering why something that worked perfectly yesterday has suddenly decided that today…<\/p>\r\n\r\n\r\n\r\n No. Absolutely not. I’m not working.<\/strong><\/p>\r\n\r\n\r\n\r\n Welcome to IT. 😄<\/p>\r\n\r\n\r\n\r\n Good IT isn’t just about knowing the technology.<\/p>\r\n\r\n\r\n\r\n It’s about understanding the problem you’re actually trying to solve<\/strong>.<\/p>\r\n\r\n\r\n\r\n Before recommending a solution, I want to understand the business, its users, the existing infrastructure and the risks involved.<\/p>\r\n\r\n\r\n\r\n Three things feature heavily in the way I work:<\/p>\r\n\r\n\r\n\r\n\r\n Understand the environment, dependencies and risks before making significant changes.<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n If a repetitive task can be performed reliably using PowerShell or another automation tool, I’ll look at automating it.<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n For significant production changes, I want a plan, testing, documentation and \u2014 importantly \u2014 a way back if something doesn’t go as expected.<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n And if I don’t know something?<\/p>\r\n\r\n\r\n\r\n I’ll research it. Build a lab. Test it. Break it. Fix it. Learn it.<\/strong><\/p><\/blockquote>\r\n\r\n\r\n\r\n Technology changes far too quickly for anyone to pretend they know everything.<\/p>\r\n\r\n\r\n\r\n Over the years I’ve worked across a broad range of technologies and environments.<\/p>\r\n\r\n\r\n\r\n\r\n Microsoft 365<\/strong> \u00b7 Azure \u00b7 Microsoft Entra ID \u00b7 Intune \u00b7 Exchange \u00b7 Active Directory \u00b7 Windows Server \u00b7 PowerShell<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n Hyper-V<\/strong> \u00b7 VMware \u00b7 Scale Computing \u00b7 Server Infrastructure \u00b7 Storage \u00b7 Backup \u00b7 Disaster Recovery<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n Firewalls<\/strong> \u00b7 VPN \u00b7 LAN\/WAN \u00b7 DNS \u00b7 DHCP \u00b7 Wi-Fi \u00b7 MFA \u00b7 Conditional Access \u00b7 Email Security<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n Ubuntu<\/strong> \u00b7 Apache \u00b7 Linux CLI \u00b7 Bash \u00b7 WordPress \u00b7 Nextcloud \u00b7 Web Hosting<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n Products change. Fundamentals don’t.<\/strong><\/p>\r\n Understanding how systems work \u2014 and knowing how to troubleshoot them when they don’t \u2014 is considerably more valuable than memorising where the buttons are.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n I’ve worked with organisations ranging from small businesses through to environments supporting hundreds of users<\/strong>.<\/p>\r\n\r\n\r\n\r\n My background includes experience within education, managed service provider environments and directly supporting business IT infrastructure.<\/p>\r\n\r\n\r\n\r\n\r\n Supporting diverse environments where IT teams often need to know a little bit about almost everything.<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n Working across multiple customers, technologies and environments where troubleshooting quickly and accurately matters.<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n Supporting, maintaining and improving the systems organisations depend upon every day.<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n I’ve worked both independently and as part of larger project teams, taking responsibility for technical planning, automation, runbooks, change documentation and communications with users and stakeholders<\/strong>.<\/p>\r\n\r\n\r\n\r\n It’s easy to put a list of technologies on a website.<\/p>\r\n\r\n\r\n\r\n I’d rather show examples of how I’ve actually used them.<\/strong><\/p>\r\n\r\n\r\n\r\n Some of the environments I’ve worked with can’t be discussed publicly in detail, particularly where security or confidentiality is involved.<\/p>\r\n\r\n\r\n\r\n Where possible, I’ve created anonymised Case Studies<\/strong> explaining the challenge, the planning, the technology, the implementation and the eventual outcome.<\/p>\r\n\r\n\r\n\r\n These aren’t hypothetical projects. They’re examples of real problems I’ve helped solve.<\/strong><\/p><\/blockquote>\r\n\r\n\r\n\r\n
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📋 Plan<\/h3>\r\n\r\n\r\n\r\n
⚙️ Automate<\/h3>\r\n\r\n\r\n\r\n
🧪 Test<\/h3>\r\n\r\n\r\n\r\n
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☁️ Microsoft & Cloud<\/h3>\r\n\r\n\r\n\r\n
🖥️ Infrastructure & Virtualisation<\/h3>\r\n\r\n\r\n\r\n
🔐 Networking & Security<\/h3>\r\n\r\n\r\n\r\n
🐧 Linux & Web<\/h3>\r\n\r\n\r\n\r\n
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\r\n\r\n\r\n\r\n\r\n🏢 Real-World Experience<\/h2>\r\n\r\n\r\n\r\n
🏫 Education<\/h3>\r\n\r\n\r\n\r\n
🛠️ Managed Services<\/h3>\r\n\r\n\r\n\r\n
🏢 Business Infrastructure<\/h3>\r\n\r\n\r\n\r\n
Project & Operational Experience<\/h3>\r\n\r\n\r\n\r\n
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\r\n\r\n\r\n\r\n\r\n📚 Don’t Just Take My Word for It<\/h2>\r\n\r\n\r\n\r\n